ISS CLEANS THE WORLD

ACTIONMEN:

Per Krull, PHD in CSR, Copenhagen Business School

Morten Nottlemann,  Sustainability and technology, Worldperfect

Inge Werfer, Cradle to Cradle expert, Dakofa

Kathrine Rasmussen, Co-founder and process designer, ACTIONTANK

Stine Laurberg Hansen, Co-founder and process planer, ACTIONTANK

Nanna Frank, Graphical recorder

 

The Client:

ISS Facility Service A/S is Denmark's biggest facility service company with more than 11.000 employees. ISS solves various service tasks for private and public companies such as property management, catering and cleaning.

 

The Challenge:

ISS is a company, who like many others, is facing increasing demands regarding a strong environmental profile from costumers and collaborators. ISS has currently started working with their CSR (Corporate Social Responsibility). They want to explore the next steps to being more environmental sustainable and how to incorporate that into their services. Furthermore they want to be leading in green service in their field.

ISS has daily contact with a great part of Danish offices trough their cleaning. Their influence on environmental standards could be great, even if they did small things as turning off lights by the end of the day or using environmental cleaning products and improve indoor climate.

 

The Result:

The ACTIONTEAM designed a strong, green, thoroughly made cleaning concept. It is build on ISS currently services but all the individual parts have been optimized such as transportation, cleaning product and garbage handling. This has happen accounting to minimize CO2. Design strategies such as cradle to cradle have been used as guidelines to develop the concept.

The sustainable green cleaning concept was presented to the division director in ISS Ole Breinholdt, with a thoroughly strategy on how to implement the concept in the company.

 

 

Tanja Lykke Jensen, Service leader: “ I was very impressed with the end result at the final presentation. We delivered a solid foundation to continue to work on”.

 

Maria Bøge, Team leader in Center for Diversity:” I can definitely recommend ACTIONTANK to others. ACTIONTANK are able to contribute to for example new business areas in an exiting and professional way.”

 

Dorthe Petersen, Account Manager; “ It was a tight controlled process, that lead to results and with very different methods than we normally work with.” 

 

The Process

The design process occurred during five days and various employees from different departments were participating. They focused on how to develop innovative and sustainable cleaning of the future. Together with the ACTIONMEN; Per Krull, expert in CSR, Inge Werfer expert in cradle to cradle and handling garbage and Morten Nottlemann from Worldperfect – a solid design team with different qualifications and knowledge about the subjects complexity as transportation, garbage to client satisfaction and product development. To involve most ISS employees in the process and minimize the individual employed time in the project, a new team started op each morning in the process; but all with the qualifications and knowledge that was needed. To ensure the continuity in the concept development, we developed a new method to deliver knowledge and ideas. By this we made sure that all insights, reflections and ideas could be a part of the next day process.

 

Pernille Storm-Larsen, Sales Excellence Manager about the process method: “ The continuously shift in methods made us move forward with the concept at all times – it ensures the ideas keep coming.

 

Maria Bøge, Team leader in Center for Diversity, ISS about the workshop:” The most important thing I learned was that in the future in ISS, we should not be afraid to connect different people form the organization in team. This resulted in a good process and a good product.”

 

 Anne Emilie Suhr, Account Manager: “ It's liberating to have others facilitating the process. Then the participants can concentrate on the process. The participants only have to focus on to bring knowledge and creativity to the table.”

"I was very impressed with the end result - a solid fundament to continue the process"
“The continuously shift in methods made us move forward with the concept – it ensures that ideas keep coming"
"I can definitely recommend ACTIONTANK to others. ACTIONTANK are able to contribute to for example new business areas in an exiting and professional way"